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REALLUXURY HAIR PAYMENT POLICY
We accept Stripe & PayPal. Online and instore at our W2 London Studio. Please note: Due to the increase in fraudulent transactions, we have the right to refuse credit card payments from a number of other international countries . We do not accept personal cheque. We’re not shipping COD. At the checkout you will be taken to a secure, one page checkout.
You will need to enter your name (as it reads on your card)
Your billing address (to verify authorisation/Match)
Your phone number (Day mobile number you use during business hours in the event we need to contact you about your order)
Your email (for order confirmations and tracking info.)
Your credit/debit card type, number, expiration date & 3-digit code on the back of the card.
Please Note: Your billing address MUST match your shipping address. If the shipping and billing addresses is not the same. we will dispatch your order to your billing address. Please note if your method of payment is PayPal, automatically your order will be shipped to your PayPal shipping address.
SHIPPING POLICY AND DELIVERY
DISCLAIMERS: You are automatically agreeing to our shipping and deliveries policy in full when you complete a purchase with us.
Realluxury Hair is based in the UK. Our packages are delivered within the UK, Europe and worldwide through the Royal mail and DHL.
Orders are processed as follows:
– Bundles: within 3-7working days of your payment being cleared.
– Custom bundles: within 3-10 working days of your payment being cleared.
– Custom made/handmade Wigs: within 3-10 working days of your payment being cleared.
For peace of mind with our aim to provide excellent customer service, RealluxuryHair will ensure you are emailed the confirmation of your shipping order as well as provide you the tracking details.
Orders are processed as follows:
– Bundles: within 3-7working days of your payment being cleared.
– Custom bundles: within 3-10 working days of your payment being cleared.
– Custom made/handmade Wigs: within 3-10 working days of your payment being cleared.
For peace of mind with our aim to provide excellent customer service, RealluxuryHair will ensure you are emailed the confirmation of your shipping order as well as provide you the tracking details.
We value our international customers worldwide and we offer FREE DELIVERY on all order from £200 above by DHL International Express (5-10days) and delivery with in the UK by Royal Mail Standard Delivery (5-6 working days) Please note that all orders take 1 – 3 business days to process.
Important note: We don’t send any additional dispatch emails just your confirmation and your shipment which can be any time within the delivery period! So please be patient, or contact Customer services for any questions or requests.
No cancellations once you have placed your order. This is our standard policy that applies to all orders.
No cancellations once you have placed your order. This is our standard policy that applies to all orders.
These are products that may require additional time (+5days)
Blonde Extensions (22″-26″)
Full lace wigs
6×6 closures
RETURN & EXCHANGE
At Realluxury Hair, our mission is to provide you with 100% Virgin human hair extensions and full lace wigs that are made to a high quality craftsmanship standard. We attach great importance to quality and customer satisfaction. Before supplying or fitting, we inspect all our extensions and lace wigs to ensure they meet your specification and our high quality standards.
We realize that buying an extension and full lace wig is an investment and we want to make sure you’re happy with your experience with Realluxury Hair. For hygiene purposes. We do not accept returns or give exchanges for extensions and lace wigs that have been worn, styled, where the bundles, lace or hair has been cut or products applied to the hair and the unit such as glue or hair products etc.
As long as this following conditions are met, we offer refunds, the hair extensions and the full lace wig is still in its brand new conditions .
TERMS AND CONDITIONS FOR QUALIFYING FOR AN EXCHANGE
Please notify us before you leave our hair studio if you receive your lace front wig or full lace wig and believe there is a problem with it. If received by post, please notify us of your lace wig or front lace wig within 24 hours of receiving it. Our consultant will determine if the lace wig can be modified, revented, repaired or redo.
Disclaimer of warranties and limitation of liability. The employees of Realluxury Hair work with considerable honesty and pleasure on every customer and every day with the products provided. No liability is accepted by Realluxury Hair and its employees.
Realluxury Hair does not warrant or assume any legal responsibility or liability for the accuracy, completeness or usefulness of any information, apparatus or process disclosed or carried out in the salon or on the website. Realluxury Hair also wishes to point out that, due to its own nature, the information (on products and lace wig prices) is subject to change and update. Although Realluxury Hair strives to keep this information up-to-date and current, there can be no guarantee or liability whatsoever in this respect. This is partly due to the fact that Realluxury Hair depends partly on the timely delivery by third parties of such information.
Limitation of liability: Realluxury Hair shall not be liable under any circumstances, indirectly,special or consequential damage resulting from the use or inability to use the purchased Realluxury Hair Virgin extensions , lace wigs / service and lace wig maintenance.
It is your sole responsibility to assess the accuracy, completeness and usefulness of all services, products or any information conducted at the time of purchase. You agree that Realluxury hair is not liable to you or anyone else for any loss or damage (including direct, indirect special or consequential loss, profit, loss due to delays) arising out of or in any connection with the use of Realluxury hair website/salon.
Use of information provided by you through the website to Realluxury Hair, via email, or any such loss or damage that may arise. If Realluxury Hair is unavailable or still in preparation for a particular extensions or lace wig product or service, whether temporarily or not, this may never be considered a non-attributable breach Realluxury Hair. Realluxury Hair is allowed in this case to subsequently deliver the product planned.
Product Disclaimer
By purchasing virgin human hair extensions,full lace wigs, front lace wigs and products from Realluxury Hair, you agree to use the products as directed by the packaging of the product or as recommended. Realluxury Hair is not liable for the misuse of hair extensions,full lace wigs, lace front wigs, our products or the lack of required maintenance.
MAKING AMENDMENTS TO YOUR ORDER
All extensions, handmade wigs and full lace wigs are processed within 48hours after your payment has been received. Any changes to your handmade wig & full lace wig MUST BE received no later than 24 hours after placing your order. After this time any changes to the lace wig order a fee equal to half the cost (deposit) of the wasted material will be charged.
CANCELLATION OF CUSTOM ORDERS
Custom made / handmade full lace wigs, closure lace wigs and front lace wigs will be produced shortly after you place an order with us. Our handmade wigs are made to clients head measurements,so all purchases/sales are FINAL. All lace wig orders that are cancelled or changed after 24 hours will be charged a cancelation fee of 50 percent that will be deducted from your deposit. Under no circumstances will this cancelation fee be waived.
POP UP EVENTS/Sales
Please note pop up event tickets, masterclass tickets and sales items are non-refundable.
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